Coronavirus (Covid-19 Update) – 3rd November 2020

The Crossways AA Covid Confident Certificate

The Crossways highest priority is the health, safety and security of our guests, employees, business partners and neighbours. We are determined to support our local Infrastructure at this time of unprecedented circumstances.

The Crossways will be open for all guests provided they meet the guidelines issued from HM Government regarding Covid-19. It may be necessary at check in for hotel staff to take guests body temperature – If over 37.8 degrees Celsius then, as per government guidelines, you should return home and self-isolate. You will be sent a pre-arrival email 24 hours prior to arrival date with the option to check in online and pick up your room key card at our Covid safe reception desk when you arrive.

If government guidelines prohibit the hotel from offering a full breakfast in our Covid safe restaurant we will offer all guests a full cooked breakfast delivered to your room in the morning at no extra cost.

We are also offering food and beverage to our in-house guests via room service, to order go to Our Covid safe bar and reception desk will be open to offer assistance to any guest in need.

We have gone to great lengths and expense to create a Covid-19 safe environment for our guests, staff, business partners and community and would be grateful if you could adhere to our Covid-19 guidelines and respect our staff when they advise and implement them.

Please find below The Crossways hours of operation effective 5th November:

Take Away & Room Service
Monday to Sunday 17:00 until 21:00

Breakfast via Room Service
Monday to Sunday 08:00 until 10:00
Please pre-order at Reception

Delivery Service
Wednesday to Sunday 17:00 until 21:00

Hotel Reception
Monday to Sunday 08:00 until 22:00

PLEASE – Wash your hands frequently and stay one plus meters apart from other people.

Thank you for your patience and understanding.

Stay Safe
The Crossways Team

Face Coverings
Customers in hospitality venues must wear face coverings, except when seated at a table to eat or drink. Front of house staff in hospitality and retail will now also be required to wear face coverings (from 24 September).
People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations.
Guidance stating that face coverings and visors should be worn in close contact services will now become law (from 24 September).

Businesses selling food or drink (including cafes, bars, pubs and restaurants), social clubs, casinos, bowling alleys, amusement arcades (and other indoor leisure centres or facilities), funfairs, theme parks, adventure parks and activities, and bingo halls, must be closed between 10pm and 5am, but delivery and pick up services can continue after 10pm (from 24 September).
Businesses will need to display the official NHS QR code posters so that customers can ‘check-in’ at different premises using this option as an alternative to providing their contact details once the app is rolled out nationally (from 24 September).
Businesses and organisations will face stricter rules to make their premises Covid Secure (from 28 September):
Businesses must remind people to wear face coverings where mandated.

Meeting People Safely
Support groups must be limited to a maximum of 15 people (from 24 September).
Weddings and civil partnership ceremonies and receptions will be restricted to a maximum of 15 people (down from 30). Other significant standalone life events will be subject to the ‘rule of six’ limits, except funerals (from 28 September).
The government’s expectation is the measures described above will need to remain in place until March.
These measures apply to England – but there may be different rules if you live in an area under local lockdown: and you should check local lockdown rules. If you are in Wales, Scotland or Northern Ireland, different rules may apply.

Please Note
We would be grateful if you could exercise common sense and patience as we adjust to the new Covid Guidelines. Due to social distancing our service times are going to take longer than usual but rest assured we will always try to do our best. Please keep in mind that our Staff have not become disease control experts overnight, but we will do our best to implement HM Government’s Covid 19 guidelines.

Thank you for your cooperation and ENJOY